How to stop add card notification?

[han88fia]

Anyone has experienced how to stop the notification to add card in Charge 5?  I don’t intend to activate card in Charge 5 wallet, and it becomes annoying this notification prompts each time we sync the device.

Moderator edit: format

[SunsetRunner]

This is BS!  Deleted all user data from charge 5.  Deleted charge 5 in app.  Paired it again.  Problem still there.

[Star55]

Whatever phone that you have go to the Bluetooth settings and forget the charge 5.

When you go back to the Fitbit app, it’s gonna ask you to pair a device do not pair device at that time.

Go to personal settings and set up a new device. When setting up the new device, let it find your charge 5 and begin to connect. Once the four digits are shown to begin to pair device enter the four digits. And finish set up.

[SmartAliK]

Just get onto the chat feature, send pics of what is happening and request a replacement. I did. Take no nonsense.

[Jeremy-C]

What finally worked for me, after 4-5 rounds with customer service, was to disable (multiple times) Fitbit pay in both the phone app and the website portal, and to uninstall and re-install the Fitbit app on my phone.  That's what finally made the "Add Card" notification go away.

In the process, I lost a bunch of data, including a 750+ day step goal streak (which reset back to zero).

Very disappointed with Fitbit, especially as they're removing challenges from the app.  No point sticking with this brand anymore (or with their new owners, Google).

[Chargrintoacti]

I close it and milliseconds later it will ask again, and again and again. Hundreds of times a day.

I'd throw it out and buy and new one but I heard Fitbit is phasing out the challenges and if thats the case I want to use this before jumping a sinking ship and investing in a better system

I just want to use my premium account without being assulted by a stupid wallet app I dont even trust to use

[DavideFitbit]

Hi, thanks for sharing all of this information about the issue with your Charge 5, @Chargrintoacti. 

This information has been shared with the team so they can look into it, but we haven't received other updates for the moment. Any new information about this issue will be shared here, and you'll also be able to check what has been useful for other users. 

[harborandy]

Hi Rich,

I appreciate your contribution to this discussion, but the Charge 5 does not have shortcut settings. It’s great that you provided a link to make your answer easier for other users to understand and/or confirm, but in this case the link does not mention anything about shortcut settings for the Charge 5.

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Hi Davide,

I appreciate you taking the time to post this update and let everyone know that the developers are aware of this issue (although “so they can look into it” implies to me that not only are they not working on a fix, they’re not even working on identifying the cause, which I’m sure you’d agree is not the most confidence-inspiring response). 

I’m new to this community so I’m not super familiar with protocol but I wouldn’t’ve marked this as Best Answer. I agree that it’s the most informative post in this thread so far, but marking it as Best Answer labels the whole thread as ANSWERED, which obviously it is not and which some people browsing this thread might find frustrating or irritating.

Sorry if I’m coming across as nitpicky or overly critical, just trying to help make things more clear. 

[Chargrintoacti]

Fitbit has done absolutely nothing to help with this so far. It is still happening.

Itd be nice if premium actually meant better service.

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Also marking something that is broken without ever intending to do anything about it as the best answer is a really lame way of saying you dont care and no one else at Fitbit does either - instead of actually trying to work on fixing it.

How utterly useless a thing to put when people are trying to ask the community for help. Its like saying, our best guess is something is wrong... Thats the best answer.... what? That doesnt even make sense...

We already know its not working, who knows how to stop it? No one? Including the developers? Then no one has a best answer including the developers. 

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Good thing people are reporting this post... with absolutely no reason... thats encouraging.

This is not the best answer.

[Star55]

I keep getting responses about this I never meant to put that as the best answer I actually push that by accident and there’s no way to take it back so if anybody sees this, please disregard the best answer because for some reason people keep sending me replies as if I’m the expert in this field. I can only tell you what works for me if you find what I used to get it to stop doing it for me then that is my best answer..

[Mtomcat14]

Go to Bluetooth settings on your phone or tablet and “forget” the Charge 5.  Then cycle Bluetooth “off” and the “on.”  Bring up the Fitbit app and it will ask you to pair the Charge 5.  When it pairs, the annoying “Payment” and “Add card” prompts should be gone.  Seems like Fitbit could add a Notification category for Payment/Add Card that would allow this to be more straightforward for users but this will work in the interim. 

[willhelmina]

My Charge 5 continually flashes Add Card. I can't use the Charger 5 because of this. Fitbit company won't replace my device because it was bought online through Amazon; sold by Adorama. It was a gift. The watch is less than a year old and is under warranty. I wouldn't buy a Fitbit. It's junk.

[Mtomcat14]

Did you try going to “Settings,” “Bluetooth,” and “forget this device?” Cycle Bluetooth completely off and then back on, then re-pair the Charge 5. Once it syncs it should be back in normal display.

[willhelmina]

I'll try THAT. WHY DOESN'T Fitbit support know this? 🤨 Wish me luck. 🤞

[SunsetRunner]

Yes, did not work

[willhelmina]

It didn't work for me, either.

[SunsetRunner]

No way to stop it. software error. No support.  They just say it is answered even though it is not.

[seeabigail]

Fitbit is the literal worst. I just got a replacement for my charge 5 because the first one crapped out after a few months. When this one craps out it will be the last I ever buy.
I will say this far I am not having issues with the add card notification with the new device. Yet.

Sent from my iPhone

[willhelmina]

It has rendered my watch unusable. 😟

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Yes, I tried that, but it didn't help.

Good luck with the replacement watch. 👍

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You're correct. Google acquired Fitbit in January 2021.

[DavideFitbit]

Hi everyone, I appreciate all the comments and feedback that you've shared about this so far. 

As it was mentioned earlier in the thread, that this has been shared with the team so they can look into it. Although they're aware of it, they may not be able to provide a fix in the immediate future and  they'll continue to monitor the situation. 

However, some users have mentioned their device is unusable due to this constant notification. If you already tried all the steps mentioned here earlier and you still can't use your device, I do recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected.

See you around in the Community. 

[Surfista]

Hi Davide,

It would seem that a relatively simple solution to this and similar problems would be to allow users to turn off or disable unwanted features using setup on our phone or computer.