How to stop add card notification?

[han88fia]

Anyone has experienced how to stop the notification to add card in Charge 5?  I don’t intend to activate card in Charge 5 wallet, and it becomes annoying this notification prompts each time we sync the device.

Moderator edit: format

[Nickoa]

Fantastic Thanks Fitbit!!

we put up with the battery life problem for months after you brought this out and tried to stay loyal. Now you screw up again what can’t you test properly before you launch!?

I had a 4 before this which wasn’t ideal and the 5 seemed address the issues it had including Pay facility (but it turned out hardly any worthwhile UK banks supported it!) so took the plunge and paid for a 5. if I have to pay for another of these I am giving up on you and switching to something else - which would be a shame as the App is decent and I have a few years of stats to look back on and track/compare. Somebody from Fitbit Team please let me know asap. 

[Rebelleyus]

Has this been resolved? I started receiving these annoying notifications a week ago. My charger 5 is less than 1 year old.

[Star55]

I agree

[LaurenH07]

Any update on a solution here?

[Nickoa]

Not seen a solution nor even a response from the Fitbit team. I have given them benefit of the doubt as it is still Sunday and guess they are not back til tomorrow!?


Sent from my iPhone

[McNeight]

Have you fixed this problem yet your answer was last year - I am constantly being asked to add a card - its draining my battery , !!!! I am having to charge my Fitbit every day and the charge only lasts 12 hours so I can only wear during the day and I wanted to monitor sleep aswell 

[MBS1234]

Hello

i have the same problem and no solution.

i have been with various fitbits and on premium for many years. This is unacceptable.

has anyone gotten a timeline before it is resolved?

[GirlJordan]

So the “Add Card” notification began popping up on my Fitbit Charge 5 for the first time 2 days ago. I came here for support and am shocked that so many have had the same issue. Today — less than 48 hours since the annoying notifications began — my Fitbit’s screen has gone black and I can’t get any data from it. I am beyond shocked at FitBit’s complete and utter lack of response to our requests for help and am also upset my Fitbit is JUST past its 365-day warranty window. Grrrrr. I’ve been a loyal Fitbit user for about 7 years — time to perhaps move on and try something different? #WasteOfGiodMoney

[SunsetRunner]

This has been a problem for months on end and google does not give a flying ….

if you point out there BS responses the google Nazi will take the post down. Go for it lizzyfitbit 

[gdio53]

I too experienced this problem, and after adding a card I kept getting a prompt to unlock the device and scan.

I was able to fix the problem by doing the following:

1. Replaced the device in the app with another device I have, but you might be able to just remove the Charge 5 from your account if you don't have a spare device.
2. Let the Charge 5 battery drain completely, if it hasn't already., mine was at 2%.  Place the Charge 5 on the charger and keep checking to see if you can get into the settings, as soon as you can get into settings, go into Device Info and Clear User data.  Let the Charge 5 charge completely.
3. After it's fully charged, open the App and Set up a device, if you have another device paired, replace that with the Charge 5, if not, add it as a new device

I did these steps on Saturday, 7/8/23 and have not been prompted again to add a card, and my battery level is at 68%.

Theses steps may or may not work for you, but for me, it worked great.

I'm on 188.58, and have not moved my account to Google.

[McNeight]

Wow thats brillianr hopefully that has helped all those others with this
problem. I have been a fan of fitbit for years and I am surprised that they
have not fixed this.

I was fortunate and still under guarantee (just ) so they are sending me a
replacement. Good luck the rest of you who very kindly shared your
experiences with me. Lets hope some of the managed to resolve the problem
by this method.

Take care all

[gdio53]

@McNeight 

My device is functioning perfectly after the steps I took.

Charged on Thursday, 7/13, device was at 48%.

Today It's at 51% and I'm about to put it back on the charger (I usually charge it when it gets to about 50%).

[Iminchgo]

Yet another Fitbit problem that Fitbit knows about and it hasn't been resolved for years, apparently.  This problem popped up for me today. I get notice after notice to add a card to my wallet--probably 50 today.   There are no cards in my wallet  nor do i intend to add payment.  But I cannot resolve it.  I have reset the fitbit twice.  I spent an hour texting with customer service and sending screen shots, but to no avail.  

Fitbit really makes it hard for me to continue with their products.  

[McNeight]

I wonder why they cannot resolve this . I had this problem but fortunately
I was still under warranty and they sent me a replacement. I hope you
resolve it . I couldn’t be without my Fitbit

[MBS1234]

This solution did not work for me despite trying it with two previous Fitbit models.

i am now using my Inspire HR again but only because I paid for Premium and they told be it would not be reimbursed.

It is legal not to pay me back but not ethical - very unfair

[Nickoa]

Thanks McNeight…and did the replacement not have the same problem? How long ago was this?

[McNeight]

Earlier this month. All good so far

[BryanB13]

Hi,

I tried gdio53's recommended fix, it did not work. I went through the whole process a second time to be absolutely sure. It does not fix the add card notification issue for me.

Since my device was 1 month past warranty Google/Fitbit won't replace it or provide a fix for it. As someone else said in this thread, Google's actions may be legal, but definitely not ethical.

[Nickoa]

Thanks mcneight. Did you have to add a card to stop the notifications?

[Jim-WA]

That is not an answer!