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I cannot get my Fitbit Charge 5 to connect with my iPhone 14. It doesn’t sync

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‎05-18-2023 06:04 - last edited on ‎05-18-2023 06:21 by Moderator Alum

‎05-18-2023 06:04 - last edited on ‎05-18-2023 06:21 by Moderator Alum

I connect nine t Charge 5 to sync with my iPhone 14

 

 

Moderator edit: format

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‎05-18-2023 06:20 - last edited on ‎08-02-2023 08:46 by Fitbit Moderator

‎05-18-2023 06:20 - last edited on ‎08-02-2023 08:46 by Fitbit Moderator

Hi, welcome back to the Community forums, @Karenmgrill6264. 

I appreciate all the information that you've shared about the difficulty you're experiencing with your Charge 5.

If you haven't done so already, please try the following steps that have been useful for other users: 

 

  • Force quit the Fitbit app. 
  • Turn Bluetooth off and on. 
  • Open the Fitbit app and sync again

In addition, I recommend that you try restarting the device using the three pulse restart method: 

 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

Davide | Italian and English Community Moderator, Fitbit


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‎06-12-2023 15:10

‎06-12-2023 15:10

I have the same issue. I just got Fitbit charge 5 in the mail today, but it wont connect to my iphone so I am planning to return it.

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‎07-12-2023 07:12

In response to Gatabal

‎07-12-2023 07:12

Welcome to the community forums, @Gatabal. 

Thanks for confirming that you've been having the same issue with your Charge 5. 

Could you please confirm if you're still having the same problem or if you eventually returned the device? 

If you're having trouble completing the set up process, you can follow the steps in this article as well. 

Davide | Italian and English Community Moderator, Fitbit


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‎07-13-2023 05:20

In response to DavideFitbit

‎07-13-2023 05:20

I’ve also tried everything you’ve suggested and my charge 5 will not connect properly. If I open the app and swipe down, it connects in the moment to collect my data. But even with all options turned on, I still don’t receive alerts for texts or calls. Ever since I upgraded to the charge 5, I’ve dealt with this issue. Devices and app have even been restarted. Do I have to send this back?

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