I could not sync Charge 5

[Raplh480]

Initially I could not sync my Charger 5 to phone. Now the only thing I have on the watch is a very dim clock face. Tried reset using charger cord reset button it did nothing. Can’t get to settings to try that reset. 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Community forums, @Raplh480. 

I appreciate all the information that you've provided about this inconvenience with your Charge 5 device. 

In case you're able to see the display but it's a bit dim, please make sure you've disabled the Sleep Mode and the Do Not Disturb Mode on the device's settings, as these feature automatically make the screen darker. 

In addition and if you continue to see the display is too dim, there are some general recommendations that are usually helpful with any type of display issues. Please try these additional steps that have been useful for other users:  

1. Complete the 3 pulse restart procedure again using the charging cable, instead of the restart option to the settings app.
2. Please sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
3. If you  can't sync, please try tapping on your profile picture > Charge 5 > Tile to see if the firmware banner appears (since a new firmware version has been released for the Charge 5).
4. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

Hope this helps, I'll be around. 

[Raplh480]

Thanks for reply. I cannot change any functions or pages on my charger. The home clock face comes on and it’s dim.  I have tried the charger cord button reset with no avail. Being I cannot change any functions I am unable to try the reset on the watch in settings.  Thanks

[DavideFitbit]

@Raplh480 Thank you for your reply and for confirming that you already tried all the steps suggested. 

In this case, since you already tried the restart procedure with the charging cable or if you're not able to see anything on the display to be able to change the brightness settings and you continue to experience the same problem, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

See you around.