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Incorrect sleep Charge 5

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‎01-09-2023 07:43 - last edited on ‎01-11-2023 07:47 by Moderator Alum

‎01-09-2023 07:43 - last edited on ‎01-11-2023 07:47 by Moderator Alum

My Charge 5 has been working fine. For some reason it shows me waking up at 3:53 am. I toss and turn and that is usually reflected but I woke up at 8:55 not 3:53. 

 

 

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‎01-11-2023 07:47 - last edited on ‎12-03-2024 10:18 by Fitbit Moderator

‎01-11-2023 07:47 - last edited on ‎12-03-2024 10:18 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @ginkav. 

Thanks for sharing your inquiry about the Charge 5. 

Keep in mind that your time asleep is calculated by subtracting your time spent awake and restless from your overall tracked sleep time. For example, if you slept 8 hours but woke up 2 times for 15 minutes each, your time asleep would be 7 hr 30 min.

Wrist-based Fitbit devices automatically detect your sleep when you wear your device to bed. When your body is completely at rest and you haven’t moved for about an hour, your device records that you’re asleep. You can find more information on how sleep information is recorded in this article. 

In case your device is recording time aware when it shouldn't, please try restarting your device as well using the charging cable and let me know if you continue to have the same problem. 

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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