Intermittent Heart Rate Measurement Charge 5

[SunsetRunner]

When doing an activity, in this case yoga, my heart rate was measured about half of the time.  Thinking the Charge did not have solid contact with my skin, I tightened the strap to no avail.  I put a small amount of water on my wrist's skin to add conductivity.  That helped for <5 minutes.  Any suggestions? 

Moderator edit: subject updated for clarity

[DavideFitbit]

Welcome to the Fitbit Community forums, @SunsetRunner.  

Thank you for sharing this information about the inconvenience you've been experiencing with your Charge 5 and the steps that you already tried. 

It seems that you already tried adjusting the position on the wrist to improve the accuracy, if you haven't done so already, please follow all the instructions in this article to improve the accuracy of heart rate information in general and check the information mentioned here about other factors that could affect your heart rate reading, this has been useful to other users who have experienced something similar. 

In addition, I recommend that you try restarting the device using the three pulse restart method mentioned here below, instead of the restart option found on the Charge 5 itself: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

I'll be around.