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Just wanted to share my experience with customer support

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‎03-13-2023 09:17

‎03-13-2023 09:17

My Fitbit Charge 5 out of nowhere bricked itself. I was in a meeting and I tried to look at the time and all I could see was the Fitbit logo. I tried to drain the battery and charge it but it was bricked.

I called customer support, they asked me to do a few things, and then sent me a replacement unit. Pretty positive experience though I was expecting to get a band but only got the device itself.

That's all. Take care!

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‎04-01-2023 13:45 - last edited on ‎10-14-2024 04:38 by Fitbit Moderator

‎04-01-2023 13:45 - last edited on ‎10-14-2024 04:38 by Fitbit Moderator

Welcome on board to the Community Forums @ferb0.

Thanks for the details regarding your experience with your Charge 5.

I appreciate you took the time to tell us the experience with Support. We also estimate members who share their positive experience.

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