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Lost replacement watch

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‎09-23-2022 16:30 - last edited on ‎10-15-2022 07:50 by Moderator Alum

‎09-23-2022 16:30 - last edited on ‎10-15-2022 07:50 by Moderator Alum

My watch stopped working a month ago and I am still waiting on the replacement.  They shipped a replacement twice to incorrect addresses and I am yet to receive the replacement!

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‎10-15-2022 07:50

‎10-15-2022 07:50

Hi, welcome to the Fitbit Community forums, @Ebz868. 

 

Thank you for sharing all these details about the inconvenience you've been having with your replacement. 

 

I've been informed that you already contacted the Customer Support team for further assistance with the shipping process of your replacement device and it seems your case is still being reviewed. In this case, they will let you know how to proceed and you should be receiving a response soon. 

 

See you around in the Community. 

Davide | Italian and English Community Moderator, Fitbit


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