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Mark on arm

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‎08-12-2022 12:32

‎08-12-2022 12:32

I need some serious help. I keep getting what looks like a burn on my arm where a portion of the band is. I have thoroughly cleaned the band as recommended. I also have left it off my arm for days (no choice there) and yet I continue to get this "burn". What can I do? I know years back there was a serious issue about this so please assist as I love my fitbit. 

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‎08-12-2022 13:13

‎08-12-2022 13:13

https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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‎08-12-2022 13:20

‎08-12-2022 13:20

Hello Razzledazzle 7, I have suffered from this issue with my Charge 2 years ago. I have fixed this issue by leaving my fitbit off for a while (as you have been) and I also used rubbing alcohol on each section of my Fitbit. 

1. Use your other wrist while you heal.

2. Rub each individual segment with rubbing alcohol for NO SHORTER than 30 seconds. IE: left backside of band, Right backside of band, scanner, front-right side of band, front-left side of band, clock face is optional, but I recommend it.

3. Clean every night to avoid this from happening again, I cannot stress this enough.  

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‎08-12-2022 14:05

‎08-12-2022 14:05

I has this problem as well, I cleaned as stated below. I purchased different cloth type bands off Amazon and it has stopped irritating my skin

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