My Charge 5 battery is going from 100% to 0% in an hour

[Ge0rd1eb0y]

Hi, 

As I said I the title My Charge 5 battery is going from 100% to 0% in an hour, I’ve only had it for 3 month, I have tried restarting, turned off always on, turned off sensors, performed a software update and also performed a factory reset, removed the charge 5 from my app and reinstalled and still having exactly the same issue… can’t even have a session at the gym without it going from 100% to 0%. Can anyone help me please?

KR Gary.

[delawareBirder]

Have you contacted customer support?  Not that they will offer an acceptable answer, but maybe with more cases  opened the better chance we have at a solution.

[Edmond]

So now your version is 171? If so, contact customer support or twitter support.

[delawareBirder]

Yes, I'm at the 171 version now.  I used the chat with customer support to open up a case.  I've been a Fitbit customer for 8 years and am really disappointed.  Looking for a replacement now.

[Edmond]

Asking for replacements is the best solution. 

[delawareBirder]

What is so frustrating is that I've had the Charge 5 since 12/21 and was very happy with it.  A firmware update has rendered it useless.  I have no confidence that a replacement will be any better.

[AvaHA]

I had this too my charge 5 was 6months old. Rang customer services had to go through a condescending walk through of all the know fixes before the person agreed it was a battery issue and authorised a replacement. Incidentally I have today an issue with my replacement no display no connection to phone and no light on back. Did the reboot all I get is the fit bit logo on screen. Will be calling customer services again tomorrow. Maybe the charge 5 has a terminal battery fault?

[123zxc]

Hello. I am experiencing the same Charge 5  battery  issues. I called customer service twice and twice they told me that Fitbit is aware of the problem and that I have to wait for their fix.  It is an operating system issue Fitbit created. I asked if I bought a new Charge 5 would I have the same issues and the representatives said yes.  I am beyond frustrated.  I hope that Fitbit extends my Premium features for the time lost.   

[delawareBirder]

They should stop selling these items until the issue is fixed.  Maybe that will get the software team working on it seriously.  When Google bought Fitbit I thought things would be solid... guess not.

[AvaHA]

If a replacement won’t help they need to offer a different model.

[Ge0rd1eb0y]

As a test, yesterday, I fully charged my Charge 5 and didn’t put it in my wrist, I simply lay it on top of my bedside cabinet and kept an eye on it. It had a full battery at 11am, it was completely dead in under 2 hours… madness. 

[Ge0rd1eb0y]

Not yet but I think that is my next step.

[Ge0rd1eb0y]

Yes, noted, that is my next step. Thank you.

[Jgrg77]

I'm having the same issue. It started with the last update. 

[lpoletti14]

all of this. Same thing. Charges up, take it off and not even use it, then it goes dead. 

[delawareBirder]

I got an email response from my chat session two days ago.  Wasn't worth waiting for.  It's all the same things that have been already suggested.

[Mom2PandZ]

Same thing here!  Contacted support and they told me to press the button on the cable 3 times by that’s not resolving the issue. Still dies after a few hours!

[Ge0rd1eb0y · Accepted solution]

I have been in contact with Fitbit support via twitter and they have agreed to send me out a new Charge 5 free of charge. I suggest anyone who has the same issue follows the same process, they talk you through a few tests then once complete and you confirm you still have the same issues they will send out a new devise.

[Mom2PandZ]

Thanks for the heads-up, just called and they are replacing mine too!

[AvaHA]

👍

Sent from my iPhone