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My Charge 5 is unresponsive and shows an X

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‎02-13-2025 06:58 - last edited on ‎02-14-2025 07:20 by Fitbit Moderator

‎02-13-2025 06:58 - last edited on ‎02-14-2025 07:20 by Fitbit Moderator

I have a charge 5 that appeared this morning with an x on the screen. I have tried what the forums suggest, including unpairing from my phone, restarting phone, and also trying to restart the device using the button in the cable. None of that has produced any change. Is there a way to restart the device without using the cable? Other than that, what else can I do?

Moderator Edit: Clarified subject

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‎02-14-2025 07:38 - edited ‎02-14-2025 07:38

‎02-14-2025 07:38 - edited ‎02-14-2025 07:38

Hi there @RustyAA! 

A warm welcome to the Fitbit Community!

Thank you so much for letting us know about this situation and for all your efforts.

Another way to restart your device instead of pressing the button located on the flat end of the charger, is to unplug it, wait a second, and plug it back in. Repeat this process 3 times in an 8 seconds interval and then wait 10 seconds until the device restarts.

I suggest you try to follow all the troubleshooting steps from this article too: Why can't I set up my Fitbit device? 

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