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My Charge 5 replacement is taking too long

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‎08-27-2024 21:57 - last edited on ‎08-28-2024 05:40 by Fitbit Moderator

‎08-27-2024 21:57 - last edited on ‎08-28-2024 05:40 by Fitbit Moderator

My fitbit charge 5 died yesterday. I have been offered a replacement and am meant to have received an email. I did not so I contacted them again and they say it has been sent (yes I checked spam)i have also checked that they have the right email. All of this is very frustrating does has anyone else had this problem with them. I'm on my 2nd replacement watch and everything I've had to fight for it.

Moderator Edit: Clarified subject

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2 REPLIES 2

‎08-28-2024 07:25

‎08-28-2024 07:25

Hi, @L_ballerina, welcome, your best move is to go back to "Customer Support" work through steps 1 & 2 then use the phone for prompt attention. I appreciate it's frustrating but they are the gatekeepers.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer

‎08-28-2024 17:28

In response to Gr4ndp4

‎08-28-2024 17:28

@Gr4ndp4 Thank you for your message and help . 

@L_ballerina , A warm welcome to the Community! Thank you for your message and feedback. 

I verified with Support and it seems that there were some difficulties with your case. They are reviewing it and you'll get a reply soon. 
Keep an eye on your Inbox.  
Keep in mind, if you contact our team again, to provide the case number, from your previous interactions, so that our team can check everything you tried, and you don't have to repeat yourself on every contact. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer