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My experience with Charge 5 and Customer Service

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‎06-30-2023 05:40 - last edited on ‎07-01-2023 06:14 by Fitbit Moderator

‎06-30-2023 05:40 - last edited on ‎07-01-2023 06:14 by Fitbit Moderator

I bought a charger 5 like 5 months ago and one day suddenly just die. Only the logo was shown in the screen.

Now I've received an email from "Joahanna B. and the Fitbit Team" saying "We've checked that due to your location, we will not be able to proceed with a replacement.".

 

This is my first experience with fitbit and I tell you it will be my only one. (charge 5 to the trash)

Moderator Edit: Clarified subject

 

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2 REPLIES 2

‎07-01-2023 06:16

‎07-01-2023 06:16

Hi there, @Emilianocr13. Welcome to the Fitbit Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our Support Team back for further assistance. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

Maria | Community Moderator, Fitbit


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‎07-03-2023 18:24

In response to MarreFitbit

‎07-03-2023 18:24

So, not only that you did not give me a solution for the failure but also change my opinion in the forum (i.e: subject of the topic, changed from Worst experience ever to My experience with Charge 5 and Customer Service).

You are really terrible customer service (included your products like your charge 5 that only works for 5/7 months).

Best Answer