My experience with Charge 5 and Customer Service

[Benzene]

Started having similar screen problems to other users, and when reporting to the chat and fulfilling their troubleshooting requirements, they sent me a discount code.

This code is only valid on devices that have fewer features than the Charge 5. If I wanted a worse device for less money, I would have bought one of those instead.


Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @Benzene!

Please check Fitbit's discount offer once again as it should also include the Sense 2 which does everything the Charge 5 does plus a bunch of other things as well.
You might want to have a look here for specific details:

Fitbit - Sense 2 

[MarreFitbit · Accepted solution]

Hello there, @Benzene. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. We‘re taking your comments and sentiments in regards to our products and services into consideration. @Talahthas Thank you so much for your input!

Even though, I truly appreciate that you've taken the time to come here and share your experience, please note for this kind of inquiries/cases, there's no so much we here in the forums can do for you as this is something that our Support Team handles based on our policies. Nevertheless, please feel free to reach out to them again if you need further assistance or clarification regarding the outcome of your case. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.