My experience with Charge 5 and Customer Service

[CDR1377]

went swimming yesterday for ~30 minutes in shoulder-height water. Since 4:30 pm yesterday the watch has been unresponsive, I have tried the quick reset button, still unresponsive. I’ve cleaned all ports as directed, with fresh water and a cloth.

getting disappointed in the FitBit brand - this is the second Charge 5 I got after the first one would not hold a charge. Customer service offered to send a replacement, and now that I took a swim, the replacement is also unresponsive! Very frustrating 😞

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @CDR1377. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still unresponsive. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Charge 5 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies.