My experience with Charge 5

[Sunnylee]

I was thrilled to be getting a free Fitbit from my insurance company as I am on disability with limited income. Unfortunately after only a month the ECG and charging are not working. It will charge but drains after a few hours. I've researched and tried everything to no avail. 


Moderator Edit: Clarified subject

[Odyssey13 · Accepted solution]

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[aceofhearts44]

GOODBYE FITBIT. Big sigh of relief believe me! Tried to start new thread but impossible.

First purchased FB in 2014. All my early exercise stuff - lost. Emails (when that was possible!) to FitBit ignored. Devices falling off wrist due to very poor (understatement) strap attachment design. Permanent Screen blackout on new device. Fitbit haggled (+++) about an exchange (I’m a 9 year customer remember). I bought another C5 (OK, I’m crazy). Strap (new leather) fell off! But I found device - ? unfortunately!!

ENOUGH IS ENOUGH, FITBIT. Gettit? Goodbye, I’m going to a company which cares. GOODBYE and good riddance! Sorry but I’m really very discontent and unhappy.