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No connection to the food database on Charge 5

ANSWERED

‎11-07-2025 01:52 - last edited yesterday by Fitbit Moderator

‎11-07-2025 01:52 - last edited yesterday by Fitbit Moderator

My fitbit-app has no connection to the food database since yesterday. I'm not able to scan a barcode. Is this a temporarily problem?

 

Moderator edit: edited title to clarity.

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‎11-07-2025 06:03

‎11-07-2025 06:03

@sebcarp-71   Yes, this is a widespread issue and Fitbit is aware.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

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2 REPLIES 2

‎11-07-2025 06:03

‎11-07-2025 06:03

@sebcarp-71   Yes, this is a widespread issue and Fitbit is aware.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

yesterday

yesterday

Hello, @sebcarp-71, welcome to the community and thanks @LZeeW for the insight.

@sebcarp-71 Thanks for letting me know your situation with the food database in your Charge 5, I understand how you feel, I'll do my best to help you.

Can you confirm what's the Fitbit App version you have on your device, please? If needed you'll have to update it.

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