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Not tracking heart rate during exercise?

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‎07-12-2022 12:39

‎07-12-2022 12:39

Hi, I bought my charge 5 in May.  Worked fine for a month but for several weeks now I can’t get it to track my heart rate during exercise.  It’ll take 10-30 minutes before it notices elevated heart rates during exercise - if it does at all.  I’ve compared it manually, and with all my gyms cardio equipment and find major discrepancies.  When my heart rate is anywhere from 120-180BPM, my Charge 5 will read under 100.  Before I move on to a new product is there anything I can do to make this thing reliable?

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‎07-12-2022 15:27

‎07-12-2022 15:27

Same issue. I apparently virtually slept through a game of squash and an uphill bike ride yesterday. But when I was actually asleep overnight the **ahem** thing thought I was wide awake. It’s a new Fitbit. 

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