Notifications are not working properly on Charge 5

[maclina73]

My Charge 5 keeps stopping receiving notifications from apps. I keep getting info about restarting the phone. I can disable notifications and then enable them again, then it works for a while, but I have to do it several times a day. It notifies for phone calls.

DND and Sleep mode are off

- I have restarted and re-paired the fitbit several times 

- I allowed the Fitbit to receive notifications from the phone

Moderator Edit: Clarified subject

My phone is a Huawei P30 Pro 

[MarreFitbit · Accepted solution]

Hi there, @maclina73. Welcome to the Fitbit Community Forums. It's sad to hear that your Charge 5 is still not receiving notifications despite all the steps you've tried so far. I'll do my best to help you with this issue.

In addition to the steps you've done so far, I suggest trying the following:

1. On your phone, open the Settings app > Apps and notifications > Apps.
2. Tap Fitbit > Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

[maclina73]

Thanks! I will try that. 

[MarreFitbit]

@maclina73 Sure thing! Let me know if that does the trick. 

[maclina73]

Now it seems to work as it should 🙂

[MarreFitbit]

@maclina73 Awesome! I'm glad to hear that the steps provided solved the issue. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.