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PanzerGlass™ | Screen Protector

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‎03-05-2023 13:54

‎03-05-2023 13:54

I purchased a PanzerGlass™ | Screen Protector for my brand new Charge 5 and put it on right away before wearing. I believe the fitbit and the protector were both clean and dry with no dust. I found the screen protector on the floor 24 hours later not realizing even that it had come off since it is not noticible once applied. Has any one else had trouble with these staying on? Should I replace or is it not really needed? I'm reluctant to try again. I'm assuming it cant be cleaned and reattached at this point. Thanks

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3 REPLIES 3

‎03-07-2023 05:30

‎03-07-2023 05:30

@DavideFitbit   The PanzerGlass | Screen Protector is the screen protector sold by Fitbit.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎03-07-2023 08:38

In response to LZeeW

‎03-07-2023 08:38

Thank you for your help. I did talk to Fitbit helpdesk and they gave me the information to contact PanzerGlass directly. I sent an email and am waiting for their response. Thanks again!

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‎03-09-2023 08:08

In response to Egeffert

‎03-09-2023 08:08

I heard from PanzerGlass and they said since it was purchased at fitbit.com, Fitbit would be responsible for refund or replacement. Earlier on first ask, Fitbit told me that PanzerGlass would be responsible. I guess I'll have to talk to Fitbit again. 

 

Has anyone else purchased the PanzerGlass screen protector? If so, did it stay attached?

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