Pre-ordered Charge 5, received a code, where do I enter it?

[babylondrifter]

Have code .  Followed all instructions and there is no place to enter the code.

Moderator Edit: Personal info removed

[Odyssey13]

Not sure @gdio53  but as Fitbit Moderator @SilviaFitbit is already helping, we might just be confusing the issue more for @babylondrifter 

[babylondrifter]

That screen shot was after I entered all my shipping

[SilviaFitbit]

@gdio53 and @Odyssey13 Thank you so much for being of great help. 

@babylondrifter Thank you for keep providing details on what you're experiencing. I see where your frustration is coming from. 

Since you've exhausted the recommended troubleshooting, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps. 

[ShowsOn]

I had this issue a month ago when I was sent a coupon code by Fitbit for a discount on a Fitbit Sense.

What I found was that the advert blocker I was using in my browser was stopping the Coupon code area from appearing on the webpage I think because the advert blocker thought that box was an advert. Once I turned off my advert blocker and started the ordering process from scratch that coupon box was visible so I could add the code.

[Hallman5]

My understanding is that you would need to place two orders because the promo code is not valid on the Charge 5 watch. Perhaps try entering just the band first and see if you can  add the promo code in the cart summary. 

[Rich_Laue]

Boy did this thread get active. 

@SilviaFitbit through the phone. I still do not get an option to renter a promo code. Even when telling the phone to display the desktop version. 

 

Now since fitbit does not support a desktop and many users no longer even have a desktop, this should not be the case. 

[SilviaFitbit]

@ShowsOn Thanks for sharing this useful information. 

@Hallman5 Thanks for the tip. This offer is available to Premium uses who preorder who pre-order Charge 5. 

@Rich_Laue Totally. Thanks for the screenshot. While I was navigating the store, it gave me the option to log into my account and this is where the option to enter the promo code appeared. 

Hope this helps.