Readiness Score

[SunsetRunner]

I’ve worn my Charge 5 for 3 weeks consistently, have the free 6 mos of Premium and still don’t have a readiness score. Is it bc I’m in the free trial? 
It’s in contact with my skin, clean and I wear it 24/7.

[N8teGee]

Hi @SunsetRunner.

I would recommend logging out and back into the Fitbit app (if on iOS 12 or lower) or uninstalling and re-installing it (on iOS 13+). If you are using Android it's worth clearing the apps cache to see if that helps. You could also try uninstalling and re-installing the app, but only if you are on Android 8.0 or higher (anything lower and you may not be able to re-install the app). It could just be a case of the app not pulling in the correct data.

The following Fitbit help article (here) says the following about not receiving a score. Although I'm not sure it's particularly helpful in your case. 

Why don’t I see a daily readiness score in the Fitbit app?

• You must be a Fitbit Premium member using a compatible device. For a list of compatible devices, see Who can see a daily readiness score in the Fitbit app?
• To receive your first daily readiness score, you must wear your Fitbit device 14 hours per day for at least 4 days and nights. To continue receiving a score, wear your device 4+ nights per week.
• If you already received your first score, make sure you wear your device for at least 1 full day (during the day and to sleep at night), then check your score after you wake up in the morning. To see a daily readiness score, you must wear your Fitbit device for at least 14 hours.
• Make sure the back of your device is in contact with your skin. The band should be snug but not constricting.
• Most metrics require at least 3 hours of quality sleep. If you move a lot during your sleep or the sleep session is too short, you might not get a reading.