Replace the charge 5

[GöranE]

I bought two Charge 5, one to my wife an one to me. My Charge 5 drains the battery fast, is 10% within 40 hours. My wifes Charge 5 works just fine. I have stopped all funktions that I don't need and is known to drain the battery.

I'll return my Charge 5 to the store today and hopfully they can give me a new one. Is there some way to store my data and reload it on a new Charge 5? Maby it work if I keep my app with all data on the phone.

[Wibby]

Hello @GöranE 

I’m sorry you had problems but am glad you’re taking action.  If you make sure you sync your Charge 5 to the App all of your data will be saved in the App.  If possible try to leave it until the last possible minute to do a final sync (and make sure it works) before you remove it from your account.

You could do that in the shop.

Make sure you ARE going to get a new one before you sync, remove yours and then connect the replacement to your App.  All the data after you’ve removed it will be lost, so if possible, it’s best to have it the replacement close to hand so you don’t lose much data.

 I hope that helps a bit.

[GöranE]

But if I remove something, anything, on a digital device, such as a computer or a phone, there's no possibility method to change and be fast enough to "save" some data. Maby it is moved to a trash and is accessible from there?

[Wibby · Accepted solution]

Sorry if I wasn’t clear enough @GöranE .

I meant when you get a new Charge 5, you’ll have to remove the old one from your account so you can pair the new one.  If you have both devices with you at the same time it makes for a smoother changeover.  

The Fitbit App doesn’t allow you to have two Charge trackers connected to the same account so when you get your new one and try to set it up, it will probably give you instructions on how to remove your old one before connecting the new one.

Also, when you return a Fitbit or pass it on to someone else you usually need to disconnect it from your account or the new person’s stats and steps will show up on your phone.

Here’s a link to a page with a bit more information about this.

More than one device on an account 

I wouldn’t remove or delete anything until you’re sure you will be getting a new device to replace yours though.  Just make sure to keep syncing your current one so you don't lose any stats.  For example if you remove it from your account before you walk to the shop, any steps you had after that wouldn't be added to your stats as it would no longer be connected to your account.

I hope they do give you a new one!

[GöranE]

Thank you Wibby! 👍

[GöranE]

New Carge 5 and installed, seems to work as supposed and all data is unchanged on my phone. The configuration on the Carge 5 still unknown, I guess I have to redo that, simple so thats no issue.

[Wibby]

That’s great news @GöranE !

 I’m so glad you could get your replacement and that your data was safely stored in the App for you.

Enjoy your new one!

[GöranE]

Yes I got a new one, it was no problem install it and no lost of data. Everything works just fine. Thank you Wibby for the help!!