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Reset loop, can’t turn on or sync

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‎05-07-2022 23:58 - last edited on ‎05-10-2022 09:58 by Moderator Alum

‎05-07-2022 23:58 - last edited on ‎05-10-2022 09:58 by Moderator Alum

Hi, my Charge 5 suddenly went dead yesterday and now won’t charge properly and won’t turn on. It’s alternating between the white cross in red circle, fit bit logo, charge screen and occasionally the clock face shows up. I’ve tried everything I can find online, 3 presses on the button in the charging cable but nothing seems to help. Im not sure what to do next?
Thanks 

Cassie 

 

 

Moderator edit: format

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‎05-10-2022 09:55

‎05-10-2022 09:55

Hi, thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps found in the forums, @cassandrahk. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions.  

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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