08-21-2022 22:41
08-21-2022 22:41
Have done the recovery as recommended charged press button 3 times on charging cable nothing works since Saturday only bought fit bit n May what next?
08-22-2022 04:56
08-22-2022 04:56
Hi, @Mad65 , Fitbit always recommends repeating the restart at least 3 times as a single restart does not always solve the issue. You should also check that your Charge 5 is up to date (if an update is available you will see a pink arrow in your app).
If you continue to have this issue please get in touch with Fitbit Customer Support on Contact.Fitbit.com
Sense, Charge 5, Inspire 2; iOS and Android
08-22-2022 07:26
08-22-2022 07:26
08-22-2022 10:27
08-22-2022 10:27
Also the same problem here. Restart done more then 5 times. I am recharging my Fitbit 5 for the forth time today battery is just draining within 1 hour it is empty
08-22-2022 19:24
08-22-2022 19:24
There is no what's next. We sit here and wait until they develop and release a firmware update to fix these bugs. I've been waiting 3 weeks for them to fix it for a product I bought mid June.
08-22-2022 19:26
08-22-2022 19:26
Unfortunately they are "very sorry that this is not the experience we want to have" but we just have to sit here and wait for a firmware to be developed and released to fix the bugs. I've been waiting 3 weeks....😒
08-22-2022 23:07
08-22-2022 23:07
I'm having exactly the same problem, only had mine 3 months too, so frustrating
08-23-2022 07:25
08-23-2022 07:25
Fitbit *could* do the right thing and issue replacement devices or refunds but instead they would rather lose customers I guess.
08-26-2022 10:25
08-26-2022 10:25
Do you mind me assisting you
08-26-2022 13:18
08-26-2022 13:18
Anthony
I have the same problem as described above.
I would appreciate your help in getting this to work properly.
Thanks