Screen not responding and battery drain

[Mad65]

Have done the recovery as recommended charged press button 3 times on charging cable nothing works since Saturday only bought fit bit n May what next?

[Julia_G]

Hi, @Mad65 , Fitbit always recommends repeating the restart at least 3 times as a single restart does not always solve the issue.  You should also check that your Charge 5 is up to date (if an update is available you will see a pink arrow in your app).

If you continue to have this issue please get in touch with Fitbit Customer Support on Contact.Fitbit.com 

[Mad65]

Have done this about 10 times and no change battery is not lasting even an hour dud latest update on Saturday and problem started after that.

Sent from my iPhone

[Fari3l]

Also the same problem here. Restart done more then 5 times. I am recharging my Fitbit 5 for the forth time today battery is just draining within 1 hour it is empty

[W_D_S]

There is no what's next. We sit here and wait until they develop and release a firmware update to fix these bugs. I've been waiting 3 weeks for them to fix it for a product I bought mid June. 

[W_D_S]

Unfortunately they are "very sorry that this is not the experience we want to have" but we just have to sit here and wait for a firmware to be developed and released to fix the bugs. I've been waiting 3 weeks....😒 

[Lisa2476]

I'm having exactly the same problem, only had mine 3 months too, so frustrating

[W_D_S]

Fitbit *could* do the right thing and issue replacement devices or refunds but instead they would rather lose customers I guess. 

[anthonyketh_]

Do you mind me assisting you 

[ps2496]

Anthony

I have the same problem as described above.

I would appreciate your help in getting this to work properly. 

Thanks