Setting up my Charge 5

[Fairymagic]

On the App when I try to set up my Fitbit charge 5 it isn't listed in the devices so I dont know what to do .  any help please as cannot get in touch with Fitbit at all as in UK 

[SunsetRunner]

Which phone are you using, @Fairymagic? Please check your OS or iOS. Apple requires iOS 13.4 or higher  Android needs 10 or higher.  Updating may help your situation. Please let us know.

[SunsetRunner]

Hello @Fairymagic 

This is very odd. Have you tried uninstalling the Fitbit App then reinstall it. Maybe the first install had a weird “hiccup” in it. Also, just to be sure look here to make sure your mobile device is compatible: https://www.fitbit.com/global/us/technology/compatible-devices
😉let me know how that goes

[Fairymagic]

I have uninstalled the app but see above

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hi I have uninstalled the app and now had to put it on another phone with the up to date system the app now works but the fit bit doesn't grrrrrr I dont know what is going on .  I get the down load app and battery but it won't do anything else . sorry guys to be a pain thanks to you both for replying 

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sorry guys I am an idiot .  I thought I had paired the phone with the fit bit but I hadn't so done it an its working now .  

[Fairymagic]

sorry guys I am an idiot .  I thought I had paired the phone with the fit bit but I hadn't so done it an its working now .  

[SunsetRunner]

No idiots here, @Fairymagic - just good people who are not afraid to ask questions. So happy you got it set up! Please let us know if you have any more questions. We’re here for you. 

[SunsetRunner]

Fantastic news @Fairymagic! 😃 I’m thrilled to see your up and running again! I hope you have an awesome weekend and as always Happy Stepping!

[DavideFitbit · Accepted solution]

Hi thank you for sharing all of these details about the problem with your Charge 5. 

It seems that you were able to resolve this problem with the set up process, so I will go ahead and close this thread. 

If you're still experiencing any of these issues, please get in touch with the Customer Support team or make sure to continue the communication with them if you already have a case created. 

If you are experiencing an issue with your Charge 5 unrelated to the set up process, I invite you to start a new topic on the community or find a related topic.

Thanks again for all your feedback and contributions on this thread.