help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Stop Wallet Setup Notification

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-14-2022 07:12

‎11-14-2022 07:12

On my Charge 5 device I keep receiving Notifications telling me to set up a Wallet for Fitbit Pay. I do not want to use Fitbit Pay so have no need for a Wallet thank you. So how can I turn off these Notifications?

 

Even reducing the Notification frequency from multiple times per day to once a month would be better.

 

Forcing multiple notifications per day for an app that people don't want is not a good incentive for them to carry on using, or recommending, a Fitbit device. Please fix this issue.

 

Best Answer
4 REPLIES 4

‎11-14-2022 19:15 - edited ‎11-14-2022 19:20

‎11-14-2022 19:15 - edited ‎11-14-2022 19:20

Agree completely. I made an earlier thread on this same issue, which also links to a much older thread: https://community.fitbit.com/t5/Charge-5/Disabling-quot-set-up-wallet-quot-notification-on-Charge-5/...

The much older thread, from August 2022: https://community.fitbit.com/t5/Charge-5/How-to-stop-add-card-notification/td-p/5221453

 

I've tried all sorts of things without success in disabling this notification (which occurs about 50% of the time when I open the app). I've just decided to not open the app unless absolutely necessary - I sync it once a day or so and prepare myself for the unwelcome buzz.

 

What kind of device is your app on? I'm using an iPhone and trying to see if this is an iOS issue or just affecting everyone. The notification is presumably intentional, but the frequency with which it is activating is probably a bug that they aren't in any hurry to fix.

Best Answer

‎03-17-2023 19:58

In response to symphwind

‎03-17-2023 19:58

Tonight mine started giving this notification about every 2 minutes. I’ve tried everything I can think of (except enter a card- NO THANKS). Doesn’t matter if the app is open. It is driving me nuts. There is no way I can wear it to bed doing this. Since the primary purpose of my fitbit is for sleep tracking, this glitch makes it useless to me!!

Best Answer

‎03-17-2023 20:15

In response to KTinNYC

‎03-17-2023 20:15

Mine actually stopped doing it after one of the big app updates, a few months after my post above. Did you recently update either the fitbit app or the software on the fitbit itself, that seemed to coincide with the appearance of the message? And are you getting it even if you don't sync with the app? Previously, mine was producing the message but only whenever I opened the fitbit app on iPhone, such that if I never synced with my phone, it wouldn't show the message (unless I swiped to the wallet by accident on the Charge 5).

Best Answer

‎04-19-2023 18:41

In response to KTinNYC

‎04-19-2023 18:41

I get this notification incessantly. I have not seen a solution from Fitbit

 

Best Answer