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Sync to ios deleted my data

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‎11-14-2022 19:16 - last edited on ‎11-30-2022 09:35 by Moderator Alum

‎11-14-2022 19:16 - last edited on ‎11-30-2022 09:35 by Moderator Alum

Sync to my iphone 13 pro tonight and my steps and other work out data deleted off my Fitbit reducing all activity to zero and reducing my step count to whatever was on my phone… 

how do i recover my Fitbit data ? 

 

 

Moderator edit: format

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‎11-30-2022 09:34 - last edited on ‎12-17-2024 06:34 by Fitbit Moderator

‎11-30-2022 09:34 - last edited on ‎12-17-2024 06:34 by Fitbit Moderator

Hi, it's good to see you visiting the Community forums for the first time, @Leyande. 

Thanks for sharing this information about the issue you've been experiencing with your Charge 5. 

This is an ongoing issue that other iOS users have been experiencing for the past few weeks where they're not able to see their data on the app. Please note that Fitbit iOS 3.71 App has been released to all users and it should resolve the "No Measurements" issue. Please note that after updating the app some users have reported they need to force quit the Fitbit app and reboot their phone.

In the meantime, you can find more information and updates about this specific issue here. 

See you around in the Community. 

Davide | Italian and English Community Moderator, Fitbit


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