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Unable to contact support

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‎08-04-2023 15:08 - last edited on ‎08-04-2023 16:03 by Fitbit Moderator

‎08-04-2023 15:08 - last edited on ‎08-04-2023 16:03 by Fitbit Moderator

Am I the only one having problems with support?  Chat has not been able to help and to call I set on hold WAY too long.

Come on Fitbit, I'm past upset.

 


Moderator edit: updated subject for clarity and word choice.

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3 REPLIES 3

‎08-04-2023 15:29

‎08-04-2023 15:29

Hi @TamieB61 there is a big banner at the top of the forums, which states:

"We are experiencing high contact volume right now and estimated wait times will be higher than normal. We appreciate your patience and understanding as we work to provide support as quickly as possible. In the meantime, please visit our community "

 

Stepping in the U.S.A. since September 2013. Android 14

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‎08-04-2023 15:39

In response to Odyssey13

‎08-04-2023 15:39

I know that. This has been going on since the first of July.  Right now I'm past my crying stage and the next stage is not good  😡

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‎08-07-2023 11:56 - edited ‎08-07-2023 11:58

In response to TamieB61

‎08-07-2023 11:56 - edited ‎08-07-2023 11:58

Thanks for getting back to us @TamieB61. I'm sorry to hear that you haven't been able to get in touch with our Support Team.

You'll receive an email soon. 

Thank you for your assistance and the heads up @Odyssey13. 

We look forward to get you back on track. 

Andrea | Community Moderator, Fitbitp>

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