Unreliable Sleep Reports

[Jim-in-AZ]

For many months after purchasing my Charge 5, I received what I believe were very accurate reports of my sleep. In the past few weeks, however, I see one or two reports each week that are completely unrealistic, and they range from one extreme to the other. Several times they have indicated that I went to sleep at 7pm, when in fact I was watching TV or doing other things until after 9 pm. Several other times they have indicated that I first went to sleep sometime after midnight, when in fact I am almost in bed and sleeping soundly by 10 pm. I am wondering if there have been updates that cause my data to be interpreted differently. If this pattern continues, I doubt that I will renew my Premium membership the next time it is due.

[B_r_49]

I have been having a similar problem. When I check in the morning lately most days it shows I went to sleep a couple of hours after the time I actually went to sleep. Which means the stats are useless. Hoping someone will have an idea how to fix this.

[EM923]

I don’t think my Charge 5 has ever tracked my sleep accurately, which was so disappointing. That’s one of the features I was excited about. Even though I most often go to sleep by eleven, my Charge 5 rarely starts noting sleep until the wee hours of the morning. I tried changing the sensitivity choose to sensitive, which may have been worse. I switched back to normal & the sleep tracker is never right.

My son was going to give me his old iWatch. Maybe I should have taken him up on that offer. 

[RiekoC]

Hello @Jim-in-AZ , @B_r_49 , and @EM923 

This help page explains how Fitbits track sleep (<-- click link). When we don't move for about an hour, our Fitbits starts tracking us as sleeping. This happens to me when I'm watching a movie, reading a book, or working on my computer for extended periods. I delete the erroneous sleep log in the app.

When my Fitbit doesn't track my sleep properly, I edit the start and/or wake time in the app. It usually takes a bit of time, sometimes an hour or so, for the app to update my sleep log, stages, and score. It does eventually update. If my sleep was broken into 2 logs, I delete one and edit the other with my sleep start or wake time, depending on the log. It took me a while to accept that deleting a sleep log only deletes the time frame and not the tracked data.

[Joflet7]

This is exactly what is happening to me, it started reporting nonsense about 10 days ago, what is the fix for this, why did it change from fairly accurate to rubbish?

[laradu]

It's not accurate! It recorded meditation time as REM and light sleep! I am not renewing my Premium. I bought it for sleep only.