help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Update keeps failing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-17-2022 19:06

‎12-17-2022 19:06

This watch is brand new, out of the box and I am unable to complete the update. It will sync after a few attempts, but I am not able to complete the update. I have restarted the watch and my phone several times, but the update keeps failing. 

Best Answer
2 REPLIES 2

‎12-17-2022 19:13

‎12-17-2022 19:13

If you have zfold or zflip android 13 update your out of luck. Issue been happening since November 

Best Answer

‎12-21-2022 06:44

‎12-21-2022 06:44

The watch was defective and started having a black screen issue. I since contacted customer support and they are sending a replacement due to it black screening and not turning on.

Best Answer
0 Votes