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Update on status of return for replacement

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‎10-30-2023 18:01

‎10-30-2023 18:01

How do I find out the status of my returned Charge 5 for warranty replacement?

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1 BEST ANSWER

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‎10-30-2023 18:28

‎10-30-2023 18:28

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

View best answer in original post

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2 REPLIES 2

‎10-30-2023 18:28

‎10-30-2023 18:28

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎11-03-2023 08:07

In response to Odyssey13

‎11-03-2023 08:07

Not really. I got on their Chat Live option & and after 30+ minutes, they told me they forwarded my case to the Shipping Department. They also said I would get an an email from them in a few hours. 2 days later I received it, only to ask for name/address/ phone # etc, which was included with the device when I shipped it  (wrapped around it with a rubber band)

It would be much easier & Customer Friendly if I could track it by Case # from my Login Acct. Just another reason to love my Garmin even more. 

Best Answer