Won’t keep a charge Charge 5

[Chittyychan]

I’ve tried all the recommended fixes (charging fully, disabling tracking features I don’t use, restarting, and I’ve never had the display “always on”, software was all up to date according to my app, and I even tried a factory reset; nothing worked. Now my Charge 5 is dying as soon as it’s disconnected from the charger. If I plug it back in it shows the Fitbit logo and starts charging from 1% again. It doesn’t matter how long it was previously charging or what % the battery was at when disconnected. I called the support number and was told to keep trying for a couple days before calling back, pretty sure that was not helpful advice at all!  

Moderator edit: subject updated for clarity

[Ragnar77]

I did all this multiple times. There is nothing wrong with the contacts

Sent from my iPhone
Robert Carlson

[DavideFitbit]

Hi everyone, thank you for confirming that you've been having similar issues with your Charge 5.  I'm sorry to see that you're still having these problems. 

If the device is not responding or not charging, please make sure to exhaust all the troubleshooting options shared here earlier. In case the battery is draining faster than usual. Please follow the standard troubleshooting steps in this article as well. 

If you continue to experience any of the same issues, please make sure to get in touch with the Customer Support team so they can let you know about the options available for you. 

[Ragnar77]

I have done all this as I explained months ago. I was given a code for 30% off a new watch. Said it was good for a month. Tried it two weeks later and expired. Called again said a new code was coming. It never did! I had to purchase a new watch after my charge 5 failed two months after 12 month warranty! I had to have it because I started a challenge walk in August. Extremely disappointing

Robert

Sent from my iPhone
Robert Carlson

[DavideFitbit]

@Ragnar77 I'm sorry to see that it wasn't possible to receive a replacement. 

Thanks for taking the time to share your feedback about the device and Customer Service. The team continues to work to improve the quality of products and services and your feedback is an important part of that process.