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Workouts deleted on app using Charge 5

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‎01-07-2024 09:28 - last edited on ‎01-10-2024 10:33 by Fitbit Moderator

‎01-07-2024 09:28 - last edited on ‎01-10-2024 10:33 by Fitbit Moderator

My Fitbit App is deleting whole days of exercise. They delete randomly and then some reappear. It’s all so unreliable. The app is a fitness tracker that doesn’t track fitness !!!!. Absolutely ridiculous. The one thing that always works though is the massive push to sell premium, taking up so much of the app screen space. Fitbit have lost their original mission and for me have become pointless. 

 

Moderator edit: edited title to clarity.

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‎01-10-2024 10:36

‎01-10-2024 10:36

Hello and welcome back to the community @MarkB.

Thanks for explaining your situation in regards to your workouts on the app tracked by your Charge 5.

Can you send me a photo of how this situation appears, please? I can see your tracker has an update available, check this article to know how to update it.

Also, can you confirm the model of your cellphone and the system version, please?

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