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charge 5 not working

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‎05-10-2022 12:16

‎05-10-2022 12:16

Bought Charge 5 at Christmas & what a piece of crap. Won't sync, won't charge, clock won't show... nothing. What a waste of money!!!!!!!!!!!!!!!!

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3 REPLIES 3

‎05-10-2022 12:24

‎05-10-2022 12:24

Hello @Imacad 

Gosh sorry your having all this trouble… I’m sure it’s frustrating. Have you tried restarting your Charge 5? Look here to see how: https://help.fitbit.com/articles/en_US/Help_article/1186.htm

Hopefully it will sort things out for you. 

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‎05-10-2022 17:31 - edited ‎05-10-2022 17:36

In response to SunsetRunner

‎05-10-2022 17:31 - edited ‎05-10-2022 17:36

I've been having this issue since Sunday morning and I've tried every combination of deleting the app, restarting my phone, and trying to restart the device. First off, the button on the FitBit charger doesn't restart the device as instructed in other help articles. I have to select "restart" in the device menu. Still doesn't solve the syncing issue and the inaccurate logging of data for sleep, steps, calories, etc that I've been experiencing since Sunday.

Did FitBit push an update recently that's breaking everyone's ability to sync and log data correctly?

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‎05-10-2022 17:55

In response to pulluptheroots

‎05-10-2022 17:55

Hello @pulluptheroots 

It sounds like you’ve done a quite a bit of troubleshooting steps to try and fix the issues you are experiencing. I would consider calling Fitbit Customer Service. Look here to find ways to contact them: https://myhelp.fitbit.com/s/support?language=en_US

🙂 I do hope they can get things figured out for you quickly and you’ll be up and running again soon. 

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