charging a Fitbit Charge 5 in Europe

[Eugenio45]

Has anyone tried charging a Fitbit Charge 5 in Europe? My Fitbit was working normally until I tried to charge it in Germany and received a battery warning message. I then plugged it into a battery pack and it went up to 30%, but did not function. Back in the US I tied charging and doing the 3x button pushing routine and the Fitbit logo flashed several times. However, the device never turned on after that and I have no idea if it charged or is completely dead. Has anyone had a similar experience and a solution? Thanks for reading!

[ED_G]

That's odd.  A USB port should be the same 5 volts everywhere in the world.

A lot of threads here with what is likely a firmware update bricking Charge 5's (including mine a few weeks ago), but I wouldn't have expected the battery warning message if that was the case.  It just goes to flashing logo, then eventually goes black.

[RWBF]

It seems you are not the only who had seen a battery warning: https://community.fitbit.com/t5/Charge-5/FitBit-5-Critical-Battery/m-p/5671191#M69330 . More have experienced a suddenly occurring problem before it’s get stuck in a loop and the screen stays black or restarts continuously.

I do believe it is both a firmware issue and a hardware problem with it’s battery. My wife has a charge 5 which is 1 year older than mine (which is only 13 months old), but only mine is faulty. Maybe a bad production batch ? Luckily mine was still under warranty.

Anyways, you should contact your retailer if it’s still under warranty. If not you may want to contact google support and open a case at https://support.google.com/fitbit. I don’t think they can solve your problem, but then again .. nothing ventured, nothing gained.