help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No connection to the food database on Charge 5

ANSWERED

‎11-07-2025 01:52 - last edited 15 hours ago by Fitbit Moderator

‎11-07-2025 01:52 - last edited 15 hours ago by Fitbit Moderator

My fitbit-app has no connection to the food database since yesterday. I'm not able to scan a barcode. Is this a temporarily problem?

 

Moderator edit: edited title to clarity.

Best Answer
1 BEST ANSWER

Accepted Solutions

‎11-07-2025 06:03

‎11-07-2025 06:03

@sebcarp-71   Yes, this is a widespread issue and Fitbit is aware.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

Best Answer
2 REPLIES 2

‎11-07-2025 06:03

‎11-07-2025 06:03

@sebcarp-71   Yes, this is a widespread issue and Fitbit is aware.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

14 hours ago

14 hours ago

Hello, @sebcarp-71, welcome to the community and thanks @LZeeW for the insight.

@sebcarp-71 Thanks for letting me know your situation with the food database in your Charge 5, I understand how you feel, I'll do my best to help you.

Can you confirm what's the Fitbit App version you have on your device, please? If needed you'll have to update it.

Best Answer
0 Votes