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"Notification required for phone-based step features"

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‎08-17-2022 08:53

‎08-17-2022 08:53

I started getting this notification that shows Okay and Unpair buttons. I keep on clicking OK and the notification comes back. It appears that all the permissions are given to the FitBit app. What am I missing?

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‎09-12-2022 11:36 - last edited on ‎11-25-2024 04:17 by Fitbit Moderator

‎09-12-2022 11:36 - last edited on ‎11-25-2024 04:17 by Fitbit Moderator

Hi, thank you for sharing all this information about the notification you've been receiving, @dmfl. 

Could you please provide a few more details about this issue? Let me know if you're receiving this notification on your phone or on the Charge 5 itself. If possible, please share a screenshot of picture of this error message you mentioned. 

In addition, let me know if you're receiving your notifications on the Charge 5 or if this message is interfering with this feature. 

I'll be around.  

Davide | Italian and English Community Moderator, Fitbit


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