Anyone using charge 6 without display?

[zolepco1]

Looks like my charge 6 display has gone. Anyone tried using is without display? Know not a great position to be in but just wanted to know if anyone has tried it ? It’s connected with phone and updating the app but no display.

[DramaQueenDiva]

I'd contact Support right away.  You can find the link at the bottom of the page.  There is something wrong with the screen, they can assist with diagnostics to figure out what it is.  If they can't fix it, I would see if you're still within warranty from the retailer you originally purchased your device from and see if they'll honor an exchange.

[MarioSFitbit]

Hi @zolepco1 and welcome to the forums. 

Thank you for your message. I'm sorry to hear that your Charge 6 display has gone. 

This is not the experience wanted for our customers, and I understand your feelings about this situation. 

Could you please try these troubleshooting steps:

• Manually sync your Charge 6: How do I manually sync my tracker or watch?
• Connect your Charge 6 to the charging cable: How do I charge my Fitbit device? (Try a USB port or a UL-certified wall charger, and let it charge for at least an hour.)
• Restart your Charge 6: How do I restart my Fitbit device?
• Change the clock face: How do I change the clock face on my Fitbit device?

[Hjohnson9397]

I've tried all if these fixes and nithing has worked

[MarioSFitbit]

Hi @Hjohnson9397 and welcome to the forums. 

I appreciate your message, and I'm sorry to hear that you are experiencing the same issue, despite having tried the suggested troubleshooting steps. 

May I suggest you to contact support, since they have more tools in order to find your options. Contact Us.