App counting more steps than device

[Kathylynn103]

Anyone noticing a significant difference between app step count and device step count?  App count is approximately 1,500 steps higher than what Charge 6 indicates.  My husband's Charge 6 is doing the same thing.

[D3AN63]

I have the same issue. 

Watch says 8500 steps and the app says 9500 steps. 

D.  

 

[Rich_Laue]

Is your app set to use the phone to record steps? 

[D3AN63]

I'm not sure I know what that means? 

D. 

[Rich_Laue]

Do you have the app setup to count your steps? 

[Kathylynn103]

Nope!  Seems to be working okay now.  I'll watch the app bounce from too high to back to matching the Charge 6 eventually.  Bizarre!  Thank you for responding!Sent from my Galaxy

[KatieM1234]

I’m having a similar issue 

[D3AN63]

I believe I figured out why my step count was so high in the app.  I had both my phone and my Fitbit Charge 6 counting my steps. I disconnected my phone from " connected to Fitbit" and the issue has been resolved. 

D. 

[lhammerman]

Same here! Just took pics… please help 🙏🏼

[RiekoC]

Hello @lhammerman @KatieM1234 

Have you had a chance to check to see if your phone is a connected device in the Fitbit app?  If it's not, then your step count issue is likely related to the problem on the Fitbit side.

I saw a Moderator post today (12 Sep 2024) acknowledging the syncing issues and data transfer errors. He said that the team is working on identifying a resolution as quickly as possible.

For now, there's nothing more that we can do on our side.