Cannot add a new device on my new pixel 9

[bobby131313]

On the Select Device screen the list never populates. Just pulses gray bars.

Wifi is fine.

Device has been removed from my old phone which is off.

Any ideas?

[bobby131313 · Accepted solution]

Uninstalled and reinstalled the app and it works. Something must have been corrupted when it got copied over.

[FatimaFitbit]

Hi there @bobby131313! It's great to see that you've visited the Fitbit Community!

Thank you so much for informing us about this situation and for sharing the solution too. I'm happy to know that you could pair your device with the Fitbit app after uninstalling and reinstalling the app.

The Fitbit community is always available to you. I hope you have fun with Fitbit.

I recommend you visit our discussion forums. There you will find several users who are interested in fitness, healthy eating, or better sleep and who share many tips with each other. They will certainly be happy to see you there.

Best wishes!