Charge 6 Black Screen

[L.Locket]

My charge 6 is fully charged, updated and I’ve changed the clock. All recommendations to do and check for this situation. It was working one moment blacked out the next.

Anything else I can try before returning to the shop? So frustrated as I was on a great streak.

I have had for 2 weeks exactly - so didn’t expect an issue this soon… I was so hesitant to buy as it cost a lot for my budget.

Are people having much luck with these or are they more trouble then worth? Thanks 🙂

[Rich_Laue]

Have you tried changing to another clock face? 

[L.Locket]

Yes just black screen still. The green light on the back is flickering
every now and then if that means anything.

[LizzyFitbit]

@L.Locket Welcome to the community forums. @Rich_Laue Thanks for helping our new member.

@L.Locket Thanks for letting me know about your Charge 6, and the steps that you've tried so far. I understand your concern and I'm sorry you're going through this experience. I went ahead to request a case on your behalf, but it seems you already got in touch with our Support team. I'm sure they'll continue helping you so please make sure to keep an open communication with them.

[Cclayton]

Same problem. Have had this since Christmas and it was working great, then just blacked out (black screen).  It was fully charged.  Can't turn it on now or get any response at all.  Tried the booting sequence   Planning to return it because only have 3 days left to do so.

[L.Locket]

Yes thanks - tried multiple times!

Thanks. They haven’t got back to me since I the original chat. They said they would but radio silence. Clearly a faulty one. Returning the Fitbit sadly. I can’t afford to throw money away on something that doesn’t work! I loved it - for 2 weeks!

Same. In theory a great idea but when it doesn’t work it’s a hassle and waste of time and money to get sorted. Means I’ve lost the data I was collecting and the 6 month free premium is ebbing away without use. Such a shame.

Moderator Edit: Merged replies

[LizzyFitbit]

Hi there, @L.Locket. @Cclayton Welcome on board.

@Cclayton Thanks for letting me know about your Charge 6, and the steps that you've tried so far. I'm sorry that you're having this experience. I understand you've tried restarting your watch, but in case you want to give it one last try, please try exhausting the steps described here and monitor its behavior afterward.

@L.Locket I'm sorry you haven't received a reply from our Support team, and thanks for keeping me posted. I went ahead and forwarded your posts so they can look into your case details. Rest assured that your case is in good hands and they will continue helping you with this situation.