Charge 6 Isn't Syncing Properly

[JaneCB27]

Looking for some help.  Just bought a new Charge 6 and it has synced to my phone (eventually)  but screen of C6 says...go to phone.  I click open.  Message on phone appears saying I can't access page due to problem with server.

Never had issues with new FB b4.  Is it a dodge FB and do I return or am I doing something wrong.  If anyone could help that would be amazing.

To add.  App is counting my steps and metrics....so it's a bit weird.

Thanks 

Moderator Edit: Clarified subject.

[AndreaFitbit]

Welcome to the Fitbit Community, @JaneCB27. I'm sorry to hear that your Charge 6 isn't syncing properly. 

Are you trying to sync your device when you get the message: go to phone? 

Please try the recommendations of help article: Why won't my Fitbit device sync?

What do you mean with App is counting my steps and metrics?