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Charge 6 - No clock faces or apps access

ANSWERED

‎04-17-2026 23:16 - last edited on ‎04-18-2026 17:30 by Fitbit Moderator

‎04-17-2026 23:16 - last edited on ‎04-18-2026 17:30 by Fitbit Moderator

I bought a charge 6 yesterday and followed all the steps I’ve got the app and synced my charge 6. I’ve tried to then change the watch face. and customise the apps to just get a blank page with a wheel the just keeps spinning. 
I have tried reconnecting, clearing cache, using it with and without internet and redownloading the app and turning my phone on and off.

any help or advice would be really appreciated, thank you! 

 

Moderator edit: clarified subject.

Best Answer
21 REPLIES 21

‎05-03-2026 01:09

‎05-03-2026 01:09

Hi there,

I don’t see any updates in the app or regarding this issue. What is the status of the escalation. The “best answer” is not a solution and the problem isn’t solved yet.

Do you have any updates? When will the iOS app be updated so this problem can be solved?

 

Thank you very much in advance!!

Best Answer

yesterday

In response to GerbFB6

yesterday

Just installed the just released version of the FitBit app for iOS (4.69); problem solved!

Thanks!

Best Answer