Charge 6 Real time BPM no longer showing in app

[Dragonia]

I have unpaired and repaired my watch and app multiple times over the last 2 days. I have uninstalled and reinstalled the app multiple times. I think I have tried everything in the help section but I can not get the real time bpm to show. This is important to me because I use the app mostly to keep track of my heart rate.

[RiekoC]

Hello @Dragonia 

Thank you for sharing the troubleshooting steps that you've taken. Those are the same ones that we would suggest.

And just to confirm, you have already ensured that Heart rate is enabled in the Settings tile of your Charge 6, correct?

Since you've already done the recommended troubleshooting without success, the next step would be to contact Support (<-- click). Complete the prompt in Step 1. Tap Continue in Step 2 (ignore Resources; you've already done that) to get to Step 3, which has the contact options.