Charge 6 - Step tracking in exercise gone.

[TwoGunKid]

My “auto detected activity” labeled “sport” no longer shows steps in the activity.

Moderator edit - updated subject for clarity

[TwoGunKid]

No reply?

Is the feature gone? 
Why would you remove steps from exercise?

---

Now steps are back.

[RiekoC]

Hello @TwoGunKid 

It looks to me like there were syncing issues on the Fitbit side that affected your step tracking for your completed workout. 

Thanks for letting us know that you're now seeing steps again in the Sport activity. 

[IanMark15]

I'm having the same problem, been missing the steps for the past 3 weeks.

[RiekoC]

Hello @IanMark15 

Please give us more details on the problem you're experiencing.

What activity are you doing where you're not getting steps?

Are you letting your Charge 6 auto-detect the activity? If so, are you still not seeing step tracking when you manually start the activity? 

[Colin.B]

I'm having the same issue - I selected sport and no step count or distance is now being recorded extremely frustrating. I've restarted the charge 6 and rebooted my phone a pixel 9A

[RiekoC]

Hello @Colin.B 

Did you used to get step count and distance when you used Sport in the past? 

[Colin.B]

Yes I did - it stopped around 3 weeks ago rendering my charge 6 pretty pointless 

Ex

[Colin.B]

Yes I did - stopped working 3 weeks ago

Regards Colin

[keano_no1]

I have also been having this issue for the last month.

[IanMark15]

Hi, playing 5-a-side football. Up to about 3 weeks ago it was showing how many steps I had done but it doesn't show the steps anymore.

[RiekoC]

Hello @Colin.B , @keano_no1 , @IanMark15 

Thank you for confirming that you used to get steps with Sport and now you're not seeing them. 

For now, please submit this issue using the Feedback option in the Fitbit app:

• Tap your picture in the upper right of the Today page in the Fitbit app
• Select Feedback in the menu that opens
• Complete the prompts and submit

The feedback reports are received by the team for review. 

I'll keep monitoring the forums and will report back if I find any updates on this issue. 

[keano_no1]

Still getting this problem and a workaround that worked for me is changing the exercise to a walk.  For some reason it then shows the step count.