Charge 6 Stopped Syncing

[Ghost78]

My Charge 6 stopped syncing this morning.  It has always synced just fine and I had no problems until this morning.  (As a note, I do not keep my Bluetooth on all the time.  I usually turn it on and sync about three times a day.)  I always sync first thing in the morning, and it just would not sync this morning.  I went through all the troubleshooting steps multiple times, and still it would not sync.  Finally decided to uninstall and reinstall the Fitbit app (which I really didn't want to do, knowing it would require re-pairing).  To no great surprise, after reinstalling, it now won't pair either.  When trying to get it to pair after the reinstall, it continues to give the same message: "There was an error while trying to bluetooth pair your device.  Would you like to try again?"   
I contacted support via chat, and the rep said that it's a known issue that the app is having difficulties with syncing data, etc. right now, and that they are working on it.  But I feel like if it was really a widespread issue and no one could sync/pair today, then this forum would already have a lot more people complaining that they can't sync and the Fitbit Reddit sub would be blowing up as well.  So I don't know what to think.  Is anyone else having issues syncing today?
For reference, I have an Android phone... not sure if that matters. 

[POS2024]

One can hardly blame you for your criticism of Fitbit.  You've paid money for Premium, and they don't seem to offer you any decent response.  You've been around the block with them over the years.  

[JJOL123]

Got the new 4.28.1 update, still not pairing, tried everything. Been on
with them for an hour but didn't have time to keep on so had to go. They
say there are aware if my issue and should recipe another update in a few
days. I'll just have to wait but very disappointed with all this.

[StaciGirten]

I even did the fitbit update this morning and it still won't pair. 

[POS2024]

I also saw there was an "update" from the Play Store and installed that.  Like you, no pairing.  

[Gelm]

Same. It started yesterday for me.

[JimC_99]

It is unfortunate that the Store doesn't keep the previous version online for a few weeks when a new version is posted....

Odd that the only app I need to revert versions seems to be the Fitbit app.  Thought Google coders we more competent.

[JJOL123]

The clocks go back in the UK tonight so no doubt every fitbit users in the UK will have the wrong time. I am writing to a consumer rights program on national TV called watchdog in the UK. Not sure what good it will do other than bad publicity for fitbit/google.

[Bit10]

4.28.1 (which was only ~100 kB) didn't work for me, either. I did not receive an e-mail about it as they claimed they would send, and have instead still just been getting ignored by multiple reps. I wish they wouldn't lead people on & would've tested whether *this* update fixed anything before publicly releasing it. They don't seem to be learning from their mistakes.

[POS2024]

It is truly pitiful that they don't have the decency to contact all of those who have purchased their devices that there was a problem with the app.  It's not that hard in this age of mass communication.  It goes to show you how deplorably Google is treating this.  

[Richardminn]

Same here I've done everything to try to resolve it that I found online and nothing I usually get 15,000+ steps a day

[Odeta]

I'm still having issues. Not syncing with the app. I have contacted customer service and after going through all the steps to reset, restart uninstall etc he said apologies it's not working and it might fix by itself in the next few weeks. Very disappointment with the service. It has been 6 days now since the issue started. Not sure what to do next

[stellow]

I am not happy with the service after google taking over. Let's hope that this problem gets sorted out very soon. As doing a walk for Cancer and not getting the correct amount of steps.

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[RiekoC]

Hello @Ghost78 , @stellow , @Odeta , @Richardminn , @POS2024 and all

Please see the Moderator's post from today (29 Oct 2024) on this thread (<-- click link). She states that the fix is rolling out in app version 4.28.2.

The app updates usually roll out in waves. Keep checking the Play Store for the update and install it when it's available for you.

If you're still seeing the syncing issue after installing the update, please let us know.

[Ghost78]

If anyone installs the most recent update and begins syncing successfully, please update here.  It's available for me, but I'm going to wait it out a bit. 

[POS2024]

After I read RiekoC's posting, I looked at Google Play Store and there it was "update".  I did the update.  No dice.  I uninstalled the update, and then I went to download the app again.  I restarted my phone, and restarted my Charge 6.  I knew it wasn't good news when I went to Bluetooth pair my Charge 6 with the phone, it again flashed the message I need an app to pair Charge 6 to the phone.  If Fitbit believed this fix it, the version 4.28.2 did not work for me.  I think we'll have to wait for another week for Fitbit to respond.  I'm seriously contemplating getting my refund.  

[Richardminn]

Failed to work for me to..

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[Bit10]

Yup, just more "Something went wrong. An error occurred. Please try again."

We already know we have to wait for the 'fix,' but what is missing from this response is any kind of indication as to when it's coming, or to at least rollback & save these broken updates for when they're stable.

[stellow]

Just tried to connect my charge 4 with no joy. I agree with you not happy
with their service and response.

[johneightball]

I see my app has went to 428.2 but charge 6 still not syncing! Time to look for a better company.

[stellow]

I agree with you, as I'm getting fed up with keeping on updating and still find that nothing works.

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