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Charge 6 Stopped Syncing

My Charge 6 stopped syncing this morning.  It has always synced just fine and I had no problems until this morning.  (As a note, I do not keep my Bluetooth on all the time.  I usually turn it on and sync about three times a day.)  I always sync first thing in the morning, and it just would not sync this morning.  I went through all the troubleshooting steps multiple times, and still it would not sync.  Finally decided to uninstall and reinstall the Fitbit app (which I really didn't want to do, knowing it would require re-pairing).  To no great surprise, after reinstalling, it now won't pair either.  When trying to get it to pair after the reinstall, it continues to give the same message: "There was an error while trying to bluetooth pair your device.  Would you like to try again?"   
I contacted support via chat, and the rep said that it's a known issue that the app is having difficulties with syncing data, etc. right now, and that they are working on it.  But I feel like if it was really a widespread issue and no one could sync/pair today, then this forum would already have a lot more people complaining that they can't sync and the Fitbit Reddit sub would be blowing up as well.  So I don't know what to think.  Is anyone else having issues syncing today?
For reference, I have an Android phone... not sure if that matters. 

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122 REPLIES 122

@sedas  I'm the OP, and I had been putting off updating.  I was one of the ones who rolled back to 4.26.1 and it worked perfectly, so I didn't want to update until they released a version that was finally truly working for everyone.  When I looked a few days ago, the version available to me said "Last updated Oct 31, 2024" and I forgot to look at the version number, but it was probably the 4.28.3 update.  Yesterday, I finally decided to take the risk and update, but I went to verify which version was available first, and it said "Last updated Oct 25, 2024"  and version 4.28.1, just like yours says.  So a newer version was available to me, and then they walked it back.  I checked the Play Store on a spare phone to see what Fitbit version was available to download, and it also says 4.28.1.  Makes me wonder about everyone else's version now/what's available to everyone else.  At any rate, I don't want to have to sideload 4.26.1 again if 4.28.1 doesn't work.  Guess I'll just wait it out to see if 4.28.3 becomes available to me again.  It's so weird that I had a newer version available, and then it went back to an older version.   

EDIT: Version 4.29 from Nov 4th just dropped for me (several hours after first writing this post)



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It seems to happen every time I charge it it stops syncing. All I do is power off my. Phone and it starts syncing once I power my phone back on.

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I have iPhone 14 Pro same problem - tried all that too - worked yesterday not today 

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