Charge 6 - Weekly goals not loading

[MPruitt82]

When I click steps, the day/week/month/year displays a spinning circle but never loads. Any help is appreciated!

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi everyone, and welcome to our new members! @RiekoC Thanks for helping out!

@Pular64, @Dkt2299, @lcurry720 @Bernadette62, @eileengphelps, @Angel1012 Thanks for trying the suggestion shared in this thread. I'm glad it worked for all of you. You've done a good job and please know we'll keep our team informed of this situation so this doesn't happen again.

Have a good one!

[drichter2023]

MPruitt82,

Thank you so much. I was so frustrated and had tried everything. I didn't delete the app cuz I was afraid of losing data.

I deleted it after reading these posts. IT WORKED! I am so happy, I think I will go for a walk.

Thanks again.

Dale

[Dkt2299]

Glad worked out!
Sent from my iPhone

[LizzyFitbit]

Hi there, @Dkt2299. @drichter2023 Welcome on board.

I'm glad the steps shared in this thread worked for you and thank you for keeping me posted. This will definitely help other members experiencing similar issues with their Fitbit app.

In case you have some spare time, I'd like to invite you to visit our Health & Wellness board where you’ll find great tips and encouragement from other members. Have a nice rest of your day!

[MichaelS.PDX]

Thanks Lizzy! This worked for me as well. I couldn’t get my new Charge 6 to recognize my goals and the removal and reinstall did the trick!

[LizzyFitbit]

Welcome on board, @MichaelS.PDX.

You're welcome, and thanks to you for trying the steps posted above. I'm glad everything is displayed correctly on the Fitbit app and I hope you can keep crushing your goals. Have a good rest of your day!

[StephanieS36]

Thank you. Been struggling with this problem for a couple of months. Deleted the app just now and re-installed and signed back in and it has worked 🙂 

[AndreaFitbit · Accepted solution]

Hello everyone!

I have excellent news. The fix for this bug is available in our iOS 4.56 Fitbit App. Please go to the Apple Store and update your app to this version. 

Have a great day!